Aug 9, 2022
It’s exciting hosting so many
guests from all over the world in our properties. We are helping to
facilitate a new way people are deciding to travel that is more
experiential. We are helping others to build lifelong
memories.
But
it’s not exactly easy.
Things happen, and people have questions.
Questions about our properties. Questions about the area our
property is in. Questions about what we recommend they do while
they are there.
If you’ve been listening to the podcast for a
while, then hopefully, you’ve figured out how to answer most of
these questions BEFORE your guests actually ask them, but the
reality is, there will still be more times when we have to
communicate with our guests.
Every guest has slightly different questions
and expectations. If you are just getting started and have one or
two properties, then the questions you get from your guests are
likely not dictating your life and waking you up at all hours of
the night.
If you have more properties, however, there is
no avoiding required communication at ALL times of the day, and if
you’re like me, I didn’t begin investing in real estate to answer
calls at all times of the day. I got into real estate as a way to
earn passive income, and so I learned early on that the guest
questions were one of the most important parts of an Airbnb
business that I needed to outsource.
Over
the years, I’ve explored several options for outsourcing guest
communications, and that’s what I’d like to break down for you this
week so you know your best options! Join me as we
discuss:
- Options for outsourcing your guest communications
- Where to hire virtual assistants
- What to Include in Your job description
- Having someone 24/7 for your guests
- Challenges & requirements for a VA
- Tracking progress
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